Last updated: 10 November 2026

These terms apply to the SOHJO website, ticket purchases and event participation.

1. Event organiser

SOHJO is organised by XP Crew Oy, Joensuu, Finland.

Business ID: 3529870-8
Address: Riikolantie 245, 82600 Tohmajärvi, Finland
Email: info@xpcrew.fi

2. Tickets and payments

  • Ticket prices are displayed in euros (€), including applicable VAT.
  • Any additional ticketing or payment fees will be displayed before purchase.
  • Payments are processed through our authorised payment service providers.
  • Tickets are delivered electronically to the email address provided during purchase.
  • Customers are responsible for providing accurate contact information.
  • Any eligibility requirements for discounted tickets, including student tickets, must be met when attending the event.

3. Cancellations and refunds

Tickets are generally non-refundable unless otherwise required by law or expressly stated in the ticket conditions.

For admission to a leisure event scheduled for a specific date, the statutory 14-day withdrawal right does not normally apply.

If SOHJO is cancelled, ticket holders are entitled to a refund of the ticket price.

If the event is postponed or its dates are changed, ticket holders may request a refund in accordance with applicable Finnish consumer protection law.

Refunds do not normally cover independently booked travel, accommodation or other personal expenses, except where otherwise required by law.

4. Event programme and changes

We reserve the right to make reasonable changes to speakers, programme schedules, venues and other event arrangements.

Significant changes affecting the essential content of the purchased service may entitle ticket holders to remedies under applicable consumer protection law.

We will communicate important changes through our website or directly to affected ticket holders.

5. Ticket validity and participation

  • Each ticket is valid for the event days and services specified in the ticket description.
  • Tickets may only be used once for each applicable admission.
  • Ticket holders must follow venue safety instructions and reasonable directions from event staff.
  • We reserve the right to deny entry or remove individuals whose behaviour threatens the safety or wellbeing of others, subject to applicable law.

6. Photography and filming

Photography, video recording and live streaming may take place during SOHJO for event documentation, communications and promotional purposes.

We will provide information about photography and filming at the event. Attendees can contact the organiser if they have concerns about appearing in identifiable photographs or recordings.

Any use of personal data in photographs or recordings will comply with applicable data protection law.

7. Personal information

We process personal information in accordance with our Privacy Policy.

Event networking platforms and other optional third-party services may have their own terms and privacy policies, which will be made available where applicable.

8. Liability

SOHJO and its organiser are responsible for providing the purchased services in accordance with applicable law.

We are not responsible for personal property lost or damaged during the event unless liability arises under applicable law.

Nothing in these terms limits any mandatory rights or remedies available to consumers.

9. Governing law and disputes

These terms are governed by Finnish law, without limiting any mandatory consumer protections that may apply.

If you have a complaint, please contact us first so we can try to resolve it.

Consumers may contact the Finnish Consumer Advisory Services and, where applicable, refer disputes to the Finnish Consumer Disputes Board (www.kuluttajariita.fi).

10. Contact

For questions concerning tickets, event participation or these terms, contact:

XP Crew Oy
info@xpcrew.fi